GORENTIFYNET PRIME PRIVATE LIMITED

1PARTIES TO THE AGREEMENT

This Digital Service Agreement (“Agreement”) is entered into electronically through the GorentifyNet platform between:

1.1Gorentifynet Prime Private Limited

A company incorporated under the Companies Act, 2013, having its registered office at:

70 JB, Jhalupara (Cant. Block), Iewduh, East Khasi Hills, Shillong, Meghalaya – 793002, India

Hereinafter referred to as “GoRentifyNet”, “Company”, “we”, “us” or “our”.

1.2Customer / Client

Hereinafter referred to as the “Customer” or “Client”.

1.3Service Provider

Service Category: [Housemaid / Caregiver / Babysitter / Nurse / Driver / Electrician / Plumber / Carpenter / Painter / Technician / Labourer / Event Manager/Other]

Hereinafter referred to as the “Service Provider”.

The Customer and Service Provider may individually be referred to as a “Party” and together as the “Parties.”

2PURPOSE OF THE AGREEMENT

GorentifyNet operates a technology enabled platform intended to connect Customers with available Service Providers for different home, personal, technical, manpower and other service requirements.

GorentifyNet may facilitate:

• Service discovery and matching
• Service-provider profiles
• Booking and scheduling
• Communication
• Verification information
• Digital agreements
• Payment facilitation
• Check-in and check-out
• Location tracking where enabled
• Customer support
• Feedback and reviews
• Replacement assistance, where applicable

The specific service, duration, price, duties and other conditions applicable to each booking will be displayed in the application before confirmation.

3NATURE OF GORENTIFYNET'S ROLE

GorentifyNet provides a digital platform and service-facilitation system through which Customers and Service Providers can connect and arrange services.

Unless specifically stated otherwise in a particular service agreement or applicable law, GorentifyNet does not automatically become the employer of a Service Provider merely because the Service Provider is registered on or receives a booking through the platform.

The actual nature of the relationship between the Customer and Service Provider shall depend on the service, arrangement and applicable law.

GorentifyNet may establish platform rules, verification requirements, safety procedures and service standards for the protection and proper functioning of the platform.

4SERVICE PROVIDER VERIFICATION

GorentifyNet may request documents and information from a Service Provider before allowing or continuing access to the platform.

Depending on the service category, verification may include:

• Identity document
• Photograph
• Address proof
• Mobile number
• Experience or qualification certificate
• Police verification, where applicable
• Headman / local authority NOC
• Government or officer verification, where applicable
• Driving licence for driving services
• Other documents reasonably required for a particular service

A verification badge or status means that the documents or information required under GorentifyNet's applicable verification process have been reviewed to the extent stated by the Company.

Verification does not constitute a guarantee of a person's future conduct, performance, honesty, character or safety.

Customers should use the platform's safety features and immediately report any concern, misconduct, fraud, abuse or unsafe situation.

5SERVICE REQUIREMENT AND BOOKING

The Customer may submit a service requirement through the GorentifyNet application.

The requirement may include:

• Service category
• Date
• Start and end time
• Duration
• Location
• Stay / Non-Stay / Part-Time
• Required language
• Required age range, where relevant
• Experience requirements
• Budget
• Other service requirements

The Customer may also provide photographs, work-related information or other details necessary to explain the requirement.

GorentifyNet may display available Service Providers based on the information provided and availability.

A booking shall not be considered confirmed until the applicable confirmation process has been completed.

6SERVICE SCOPE AND DUTIES

The Service Provider shall perform the duties agreed upon in the booking and this Agreement.

The Customer shall not require the Service Provider to perform substantially different, illegal, unsafe or unreasonable work without prior agreement.

Additional duties may require:

• Prior agreement
• Additional charges
• Change of booking
• Approval through the GorentifyNet platform

The agreed service description shown in the booking shall be treated as the primary reference for the work to be performed.

7SERVICE TYPE AND PERIOD

The applicable service arrangement shall be displayed in the booking.

Start Date: [DD/MM/YYYY]

End Date: [DD/MM/YYYY]

Working Hours: [Start Time – End Time]

Duration: [3 Hours / Daily / Weekly / Monthly / Yearly / Custom]

Service Type:

☐ Stay-In

☐ Non-Stay

☐ Part-Time

Payment / Service Frequency:

☐ 3 Hours

☐ Daily

☐ Weekly

☐ Monthly

☐ Yearly

☐ Custom

The Service Provider's availability may be based on the availability information displayed in the application.

8SERVICE FEES AND PLATFORM CHARGES

The Customer shall pay the amount displayed by GorentifyNet before confirmation.

• Service Fee
• GorentifyNet Platform / Administrative Fee
• Applicable Taxes
• Total Amount Payable

The applicable amount may depend on:

• Service category
• Duration
• Service Provider
• Location
• Service requirements
• Platform charges
• Applicable taxes
• Other disclosed charges

The final payable amount shall be displayed before the Customer confirms the booking.

9SERVICE PROVIDER PAYMENT

Payment may be processed through the platform and transferred to the Service Provider's registered bank account or other approved payment method.

Payment may be subject to:

• Completion of the service
• Check-in/check-out records
• Customer confirmation
• Applicable deductions
• Refunds or adjustments
• Dispute review
• Applicable taxes or statutory requirements

The Company may withhold or temporarily hold payment where reasonably necessary to investigate a genuine dispute, fraud, payment failure or violation of platform rules.

10PAYMENT SCHEDULE

The applicable payment schedule shall be shown in the booking.

Short-Term / 3-Hour / Daily Services

Payment may be required in advance before commencement of the service.

Monthly Services

The applicable monthly amount shall be paid according to the schedule displayed in the booking.

Long-Term Services

Payment may be structured as:

• Monthly
• Other agreed schedule

Any applicable advance, deposit or security amount shall be displayed before confirmation.

11CANCELLATION AND REFUND

A Customer may cancel a booking through the GorentifyNet platform, subject to the applicable cancellation policy.

Depending on the timing and reason for cancellation, the following may apply:

• Full refund
• Partial refund
• Cancellation charge
• Platform fee adjustment
• Service-provider payment adjustment
• Advance adjustment

The applicable cancellation and refund terms shall be displayed to the Customer before confirmation wherever technically possible.

Where a Service Provider cancels or becomes unavailable, GorentifyNet may, subject to availability, attempt to provide a replacement or provide another appropriate resolution.

12REPLACEMENT POLICY

Where a Service Provider becomes unavailable, leaves the assignment or is unable to continue during the agreed service period, GorentifyNet may make reasonable efforts to arrange a suitable replacement where a replacement commitment applies.

Replacement Period: [7 Days / 15 Days / 30 Days / As Applicable]

Replacement availability is subject to:

• Availability of suitable Service Providers
• Service category
• Customer requirements
• Location
• Applicable booking terms

Replacement is not guaranteed where the Customer's requirements change or where the issue arises from the Customer's conduct, unsafe working conditions or circumstances outside GorentifyNet's reasonable control.

13CUSTOMER RESPONSIBILITIES

The Customer agrees to:

1. Provide accurate booking and address information.
2. Provide a safe and reasonably suitable working environment.
3. Treat the Service Provider respectfully and fairly.
4. Pay all applicable charges on time.
5. Provide reasonable cooperation required for the agreed service.
6. Clearly communicate the nature and scope of work.
7. Not ask the Service Provider to perform illegal or unsafe activities.
8. Not engage in harassment, abuse, discrimination, threats or exploitation.
9. Not retain the Service Provider's original identity documents or personal belongings.
10. Not misuse the Service Provider's personal information.
11. Not intentionally misrepresent the service requirement.
12. Use the GorentifyNet platform for applicable booking, payment and service-related communication.

14SERVICE PROVIDER RESPONSIBILITIES

The Service Provider agrees to:

1. Provide accurate personal and professional information.
2. Upload genuine and valid documents.
3. Perform the agreed service responsibly.
4. Maintain reasonable professional conduct.
5. Follow applicable safety requirements.
6. Arrive at the agreed location and time, subject to reasonable circumstances.
7. Inform the Customer and GorentifyNet if unable to attend.
8. Not engage in illegal activities while providing the service.
9. Respect Customer privacy and property.
10. Not misuse Customer information.
11. Not submit false check-in or check-out information.
12. Maintain the confidentiality of information obtained during the service.
13. Follow applicable GorentifyNet platform rules.

15SAFETY AND PROHIBITED CONDUCT

The platform shall not be used for illegal, abusive, exploitative or unsafe activities.

The following conduct is prohibited:

• Physical or verbal abuse
• Sexual harassment or misconduct
• Threats or intimidation
• Forced or exploitative labour
• Illegal activities
• Fraud or identity misrepresentation
• Theft or intentional property damage
• Discrimination
• Unsafe working conditions
• Misuse of personal information
• Any conduct prohibited under applicable law

Any Party experiencing a serious safety concern should immediately move to a safe location and contact the appropriate emergency service or authority where necessary.

The concern should also be reported to GorentifyNet through the available support channel.

GorentifyNet may suspend or restrict an account while investigating a serious complaint.

16NON-BYPASS / DIRECT ENGAGEMENT

16.1No Bypassing of GorentifyNet

Where a Customer and Service Provider are introduced or connected through GorentifyNet, both Parties agree not to intentionally bypass GorentifyNet by entering into a direct arrangement outside the platform for the purpose of avoiding applicable GorentifyNet platform charges, verification procedures, payment processes, replacement support or other platform services.

16.2Bypass Charge

If GorentifyNet reasonably determines that the Customer and/or Service Provider have intentionally bypassed the platform in violation of this Agreement, a contractual bypass charge equivalent to 75% of the applicable service value/amount may be imposed on the violating Party, subject to applicable law and the terms communicated for that booking.

Where both the Customer and Service Provider have knowingly participated in the bypass arrangement, the applicable 75% charge may be applied to each Party separately, subject to applicable law.

The charge may be adjusted against amounts payable or other amounts held by GorentifyNet where legally permitted. GorentifyNet will not make an unauthorised withdrawal from a user's bank account.

16.3Account Suspension

GorentifyNet may suspend, restrict or terminate the account of a Service Provider or Customer involved in intentional platform bypassing.

For serious or repeated violations, GorentifyNet may take appropriate legal action or seek other remedies available under applicable law.

Nothing in this clause prevents any Party from exercising rights available to them under applicable law.

17EARLY DEPARTURE / ABANDONMENT BY SERVICE PROVIDER

Where a Service Provider has accepted a fixed-duration or long-term service contract and leaves the assignment before completion of the agreed contract period without giving the required notice or without a reasonable and accepted reason, the following payment adjustment may apply, subject to applicable law and the specific booking terms.

Payment Adjustment

For the days actually worked, the Service Provider shall ordinarily be entitled to 35% of the applicable salary/service amount attributable to those worked days, after taking into account any lawful deductions or adjustments.

The remaining 65% shall be allocated as follows:

• 20% – provided to the Customer as a credit/discount toward a future GorentifyNet booking, subject to the applicable terms and validity period.
• 45% – retained by GorentifyNet toward applicable platform, replacement, administrative, operational and other costs.

This adjustment shall not apply where the Service Provider leaves because of:

• Serious safety concerns
• Abuse or harassment
• Illegal or exploitative working conditions
• Medical or family emergency
• Force majeure
• A material breach by the Customer
• Any other circumstance that GorentifyNet determines reasonably justifies early departure

Where appropriate, the Service Provider should provide notice through the GorentifyNet platform before leaving the assignment.

Important

The above payment allocation is a contractual adjustment, not a penalty intended to deprive a Service Provider of wages unlawfully earned. It shall operate only to the extent permitted by applicable labour, wage, consumer and other laws.

18GPS AND LOCATION SERVICES

For services where location tracking is enabled, the Service Provider may be required to keep location services active during the applicable booking or journey.

Location information may be used for:

• Arrival tracking
• Estimated time of arrival
• Check-in
• Check-out
• Service monitoring
• Safety
• Operational purposes
• Dispute resolution

The Customer may receive limited location information relevant to the active booking.

Location information shall be handled in accordance with GorentifyNet's Privacy Policy and applicable law.

19CHECK-IN AND CHECK-OUT

Where enabled, the Service Provider shall check in when beginning the service and check out when completing the service.

The platform may record:

Check-in Time: [Time]

Check-out Time: [Time]

Location: [Location]

These records may be used for:

• Service confirmation
• Payment calculation
• Attendance verification
• Dispute resolution
• Customer support
• Operational purposes

A Party must not intentionally submit false check-in or check-out information.

20CUSTOMER FEEDBACK AND RATINGS

After completion of a service, the Customer may provide feedback regarding:

• Service quality
• Punctuality
• Professional conduct
• Communication
• Work quality
• Overall experience

Reviews and ratings should be genuine and based on the actual service experience.

GorentifyNet may remove or restrict content that is:

• False
• Abusive
• Threatening
• Discriminatory
• Misleading
• Fraudulent
• Unrelated to the service
• In violation of applicable law or platform rules

21COMPLAINTS AND SUPPORT

Customers and Service Providers should report service-related concerns through the GorentifyNet support system as soon as reasonably possible.

A complaint may relate to:

• Service quality
• Payment
• Attendance
• Misconduct
• Safety
• Property damage
• Fraud
• Incorrect information
• Cancellation
• Replacement
• Other booking-related matters

GorentifyNet may request information, documents, photographs, messages, payment records or other evidence reasonably required to review a complaint.

The Company may take appropriate platform action based on the information available to it.

22PRIVACY AND PERSONAL DATA

To provide the platform and services, GorentifyNet may process information including:

• Name
• Mobile number
• Email address
• Address
• Profile photograph
• Identity/verification information
• Booking information
• Payment information
• Service information
• Location information where enabled
• Ratings and reviews
• Communication relating to the booking

Such information shall be handled in accordance with the GorentifyNet Privacy Policy and applicable law.

Users should not share unnecessary sensitive personal information through public profile sections or service posts.

23CONFIDENTIALITY

The Customer and Service Provider should maintain reasonable confidentiality regarding personal, household, business and other private information learned during the service.

Neither Party should disclose or misuse another person's private information except where required for the service, with consent, for safety purposes or as required by law.

24COMPANY RESPONSIBILITIES

GorentifyNet shall make reasonable efforts to:

• Maintain the digital platform
• Display available Service Providers
• Facilitate bookings
• Provide applicable verification information
• Facilitate communication
• Facilitate payment where enabled
• Provide customer support
• Maintain applicable booking records
• Provide available safety and reporting mechanisms

GorentifyNet does not guarantee that:

• A particular Service Provider will always be available.
• A booking will always be fulfilled.
• A Service Provider will never cancel.
• A service will always meet a particular subjective expectation.
• Verification eliminates all risks associated with an individual service engagement.

25LIMITATION OF LIABILITY

GorentifyNet shall not be responsible for losses arising solely from circumstances outside its reasonable control, including:

• Natural disasters
• Government restrictions
• Internet or telecommunications failure
• Transport disruption
• Strikes or civil disturbance
• Emergency situations
• Actions or omissions of a Customer or Service Provider
• False information supplied by a user
• Unauthorised conduct occurring outside the platform

Nothing in this Agreement is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

26INDEMNITY

To the extent permitted by applicable law, a Party may be responsible for losses or claims arising from that Party's:

• Breach of this Agreement
• Fraud
• Misrepresentation
• Illegal conduct
• Intentional misconduct
• Violation of another person's rights
• Misuse of the platform

The Company may take appropriate action where a user's conduct creates a material risk to another person, the platform or the Company.

27SUSPENSION AND TERMINATION

GorentifyNet may suspend, restrict or terminate an account where there is reasonable evidence of:

• Fraud
• False identity or documents
• Serious misconduct
• Abuse or harassment
• Repeated cancellation or no-show
• Payment misuse
• Safety violations
• Platform manipulation
• Illegal activity
• Repeated violation of this Agreement

Where appropriate, the Company may provide an opportunity for the affected user to explain the matter.

The Agreement for a particular booking automatically ends when the applicable service period is completed, unless otherwise agreed.

28SERVICE AGREEMENT CHANGES

The service details applicable to a particular booking shall be shown before confirmation.

Any material change to:

• Service type
• Duration
• Price
• Working hours
• Duties
• Location
• Replacement terms

should be accepted through the platform where technically possible.

The Customer and Service Provider should not rely on an informal change that contradicts the confirmed booking without updating the applicable agreement.

29DIGITAL ACCEPTANCE

This Agreement shall be presented electronically through the GorentifyNet platform.

Before confirmation, the Customer shall be provided an opportunity to review the applicable terms.

The Customer may confirm by selecting:

☑ I HAVE READ AND AGREE TO THE DIGITAL SERVICE AGREEMENT

and clicking:

CONFIRM & ACCEPT

The Service Provider shall separately review and accept the applicable Agreement.

The booking shall become CONFIRMED only after the required acceptance process has been completed.

Electronic acceptance, records, timestamps and system-generated confirmations may be retained by GorentifyNet as evidence of the transaction, subject to applicable law.

30BOOKING CONFIRMATION

CUSTOMER

Name: [Customer Name]

Mobile: [Mobile Number]

Accepted: Yes / No

Date & Time: [Timestamp]

SERVICE PROVIDER

Name: [Provider Name]

Provider ID: [Provider ID]

Accepted: Yes / No

Date & Time: [Timestamp]

GORENTIFYNET PRIME

Booking ID: GRN-[XXXXXX]

Agreement ID: DSA-[XXXXXX]

Service: [Service Category]

Service Type: [Stay / Non-Stay / Part-Time]

Duration: [Duration]

Status: CONFIRMED

31GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by the laws applicable in India.

Subject to applicable law, disputes arising from or relating to this Agreement shall be subject to the jurisdiction of the competent courts at Shillong, Meghalaya.

Nothing in this clause prevents a consumer or other party from exercising any statutory right to approach a forum, authority or court having jurisdiction under applicable law.

32ENTIRE AGREEMENT

This Digital Service Agreement, together with the applicable booking details, service information, Privacy Policy and other policies specifically incorporated into the booking, represents the understanding between the Parties regarding the particular service booking.

It supersedes earlier informal communications relating to that particular booking to the extent of any inconsistency.

33ELECTRONIC RECORD AND ACCESS

GorentifyNet may electronically store:

• Booking details
• Agreement
• Acceptance records
• Payment records
• Check-in/check-out records
• Applicable communication
• Service feedback
• Other records necessary for operating the platform

The Customer and Service Provider may be provided access to applicable records through their respective accounts or other available communication channels.

34ACKNOWLEDGEMENT

By accepting this Agreement, the Customer and Service Provider acknowledge that:

1. They have reviewed the applicable service details.
2. They understand the agreed service scope.
3. They understand the applicable charges.
4. They understand the service period and working arrangements.
5. They agree to follow the applicable safety requirements.
6. They agree to provide accurate information.
7. They understand that GoRentifyNet facilitates the service through its digital platform.
8. They agree to the applicable Privacy Policy.
9. They agree to the applicable cancellation and replacement terms.
10. They agree to comply with this Digital Service Agreement.